Cancellation

Your 3-day right to cancel

When you sign a contract with us at your home, Massachusetts law gives you three business days to cancel in writing for a full refund, and we will not start the work during that window unless you sign a valid waiver for a genuine emergency.

To cancel, tell us in writing by midnight of the third business day, by email or a note, and we refund any deposit within ten business days.

Deposits and special-order materials

Any deposit stays within the legal limit, the greater of one third of the price or the cost of special-order materials. During the 3-day window you get a full refund.

After that window, materials we have already custom-ordered for your job may not be refundable, and we will always tell you before ordering anything like that.

Rescheduling and late cancellations

Need to move a date? Let us know as early as you can and we will find another window that works.

For a same-day cancellation or a no-show after we are already on the way, we may charge only for real costs already taken on, such as materials ordered or a trip made. We do not charge punitive fees.

Weather and our right to pause

Outdoor work such as exterior and pressure washing may be moved for weather at no penalty.

We may also pause or stop a job for non-payment, unsafe conditions, or work that turns out to need a licensed trade. In that case you are billed only for the work already done.

Emergencies

For priority or same-day work, we confirm the plan and the cost with you before we head out, so you always know what to expect.

Last reviewed August 2026. This page explains how BETEP works in plain language and is provided for general information. For any job, the written contract you sign is what governs.